Refund policy
**RETURNS**
Returns are accepted within 30 days of delivery. After 30 days, we are
unable to offer a refund or exchange. To be eligible for a return, the item
must be unused, in its original condition, and returned in
its original packaging with all hardware. Return shipping is the
customer's responsibility. Defective items are handled under the warranty below.
**Returns Process**
To request a return, email info@grmods.shop and include:
- Your order number
- A brief description of the reason for the return
- Your full name
- Your return email address, if different from the one used on the order
We'll reply with return approval and instructions. Please do not ship an
item back before the return is approved. Inside the return package, include:
- Your order number
- Your full name
- A brief note stating the reason for the return
Returns should be shipped with tracking and insured against loss or damage.
Loss or damage during return shipping arranged by the customer is the
customer's responsibility, and GRMODS may deduct a reasonable repair cost
from the refund if an item is damaged on the way back.
**Shipping Damage Claims**
Please inspect your order as soon as it is delivered. To report shipping
damage, email info@grmods.shop with your order number and tracking number.
Keep all boxes, packing materials, and products together, and do not throw
away any packaging.
Your claim must include:
- Photos of all sides of the box
- A photo of the inside of the box
- Close-up photos of the damaged area
- Wider photos showing the whole damaged part
- A photo of the shipping label
- A brief description of the damage and where it is
Delays in reporting damage, or missing any of the items above, may result in
the carrier denying the claim.
**WARRANTY**
All products sold by GRMODS are warranted against defects in materials and
workmanship for six (6) months from the date of delivery. Any item
determined to be defective will be repaired or replaced. GRMODS is
responsible for the GRMODS part only and is not responsible for labor,
installation, or inconvenience charges incurred by the customer. Questions
about the warranty can be sent to info@grmods.shop.
The warranty is non-transferable.
**Warranty Terms**
i. If a product fails because of a manufacturing defect within the warranty
period, GRMODS will repair or replace it.
ii. The customer and installer are responsible for confirming correct
fitment and application before installing, that the product is legal for use
on their vehicle where they live and drive, and for installing the product
correctly. Failures caused by improper installation are not covered.
iii. Warranty claims must be made through the original seller,
whether GRMODS or an authorized dealer or reseller.
iv. If a warranty claim is approved, GRMODS covers the return shipping cost,
and the repaired or replacement item ships back at no charge. A replacement
is covered for the rest of the original warranty period.
v. The warranty does not cover:
- Products affected by misuse, neglect, accident, or improper installation
- Products that have been modified, painted, or altered from their original
condition
- Normal wear and tear, including damage from road debris and everyday
driving
- Incidental costs, including labor, installation, shipping beyond what is
stated above, downtime, rental, taxes, duties, or other economic loss
For order cancellations and pre-orders, see our Purchase Options
Cancellation Policy.